Refund policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mratharnaveed@gmail.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at mratharnaveed@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please contact us within 48 hours of delivery and provide photos or videos of the damaged, defective, or incorrect item.

Exceptions / non-returnable items
Certain products may not be eligible for return if they have been used, damaged by the customer, or are missing their original packaging, accessories, or parts. Products that are damaged due to misuse or improper handling are also not eligible for return.

Exchanges
If you receive a defective, damaged, or incorrect product, we may offer an exchange after reviewing the issue. Please contact us within 48 hours of delivery with photos or videos.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at mratharnaveed@gmail.com.